Hendrick Luxury Collision Center Charlotte

Had to wait too long for back-ordered door, painting, reassembly.

I was disappointed in the experience with Enterprise, however. My rental vehicle was an 11 year old Ford Expedition. The gas light and window washer fluid light were both on. Not the transportation I was expecting from a luxury collision center.

Everything was GREAT!!! I have nothing but wonderful things to say, no complaints at all!!

Dean did an excellent job informing me where my car was at through out the repair process. He even went a step beyond and informed my insurance provider and submitted several supplemental claims to ensure I had a rental car for longer and that factory parts were used. Very pleased!

I appreciated that the vehicle was ready when you said it would be.

Happy with the quality of the work, but not happy that it took more days than expected to fix.

Chat Hubbard was Courteous and professional in handling my case. My wife and I are satisfied with the repairs that were conducted by the collision operation. I would recommend to my friends the use of your services.

Thanks for all your help and for returning my car clean and ready to go.

There was poor communication from the very beginning. It took 3 weeks, when I call Mr. Burnett, he does not return calls. After I took my car home, I found paint damage on my driver’s side hood. The paint on the roof of the car has a spot where paint was bubbled. The “hump” Was not fixed at all. It’s a good thing it’s on the roof so it’s not noticeable. I asked Mr Burnett if he can fix the scratch on the back of the cast, I will pay out of pocket and he said her will give me a quote. I called him twice, no return call. When I finally got him on the 2nd week, he had no idea about what I’m talking about. I asked him the same question 2 days before I got him to give me a date for pick up and his response “I asked them to buff it but I haven’t seen it yet”. I knew for a fact it’s beyond buffing. So obviously he has no idea and he never looked at the car. I took my car to you guys because Lexus referred us to you as reputable company. I’m not asking for you to fix the damaged paint on my hood, I’m scared to bring my car back to you guys again. But no one should have such bad service. We are not talking about about a Toyota or a Honda, it’s a Lexus car. No one should have a luxury car damaged while in your shop. Sincerely, Angel N

Excellent customer service!!!

Randall was great to work with. He provided good communication throughout the process.

Took vehicle in and they broke it down right away to inspect for parts needed. Of course insurance company was a little slow approving but once approved it wall all put back together same week. This was a work van and turn around was very respectful of that. Thanks guys will continue buying a Mercedes.

This was my second experience with your company and again you guys were great, keeping me in the loop on what was going on with the car and the time frame of completion-Randall is great

Thank you guys again! The service was top choice from the beginning! We purchased our BMW from Hendrick Northlake! I was impressed with Chad and his Customer Service and detail! And the car looks great!!!!!!!! Thoroughly satisfied!!!!!!!!!!!!! Thanks again Chad!

We were very pleased with the service the Rick provided us on this repair. He was working with a very difficult insurance company, but despite that, he was able to provide us with excellent service.

Very pleased ????

It would be MORE helpful if you could share time estimates (not guarantees) with customers so we can plan accordingly.

Everyone was very nice, especially Karen.

While the work on the car appears to be excellent (only based on having the car for one day), the customer service was certainly not what I expect from a Hendrick shop. Since 2007 I have purchased nine vehicles from Hendrick dealerships, the majority from Lexus. Every time I have entered a Lexus facility, either for purchase, maintenance, service, or parts, I have felt appreciated and that I was dealing with a professional and quality organization. Unfortunately, I did not get that feeling at your Luxury Collision Center. As a former CEO I recognize and appreciate great customer service. In the end, I have my car back and it looks good, but the experience was not what I thought I would receive.

We have used this facility several times and the work they perform is exceptional. Randall is a pleasure to deal with.