Randall is great and keeps me informed of what is going on with my car.
He is very professional and a great asset to Hendrick.
2/17/2017
Patricia I. VERIFIED CUSTOMER
Vehicle Make : Lexus
I couldn't ask for a better experience. Rick Malady was thorough in his explanations and kept me apprised throughout the time it took to repair my car. Top notch. The reception desk was efficient and friendly. The process was simple and easy for me. Thank you!!!
2/17/2017
Christina G. VERIFIED CUSTOMER
Vehicle Make : BMW
My deductible was 500 and I paid 668, so I was clearly overcharged. The left headlight now does not match the right. The repair took a week longer than expected. My advisor never returned my calls, and I was never informed when the repair timeline changed.
2/17/2017
Norma W. VERIFIED CUSTOMER
Vehicle Make : Toyota
The whole process went very smoothly.
2/16/2017
Parker W. VERIFIED CUSTOMER
Vehicle Make : Mazda
No need for a follow-up call. The repair was satisfactory, but communication during the process did not meet my expectations. Updates were only provided every few days, and the email updates lacked sufficient information to give us any idea of when the vehicle might be ready.
2/16/2017
Robert H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everything was done with quality, courtesy and speed. I expected nothing less as I have always been given great service with all Hendrick services.
2/16/2017
Carl D.. VERIFIED CUSTOMER
Vehicle Make : BMW
Rick and team did an excellent job of looking after me and I would recommend them to anyone!
Many thanks
De
2/15/2017
Charles M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Mark Rogers was great.
2/14/2017
Flora S. VERIFIED CUSTOMER
Vehicle Make : Acura
Staff was very helpful and friendly!!!!
2/9/2017
Mark A. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Bruce did a great job of communicating the progress of my Mini Cooper's repair! He sent emails and answered my questions throughout the 2 ****/2 week period my car was in your shop. Bruce also explained to the details of the repairs. The professional who answered the phones at your collision center was also very professional and courteous. If she was not able to answer my questions, she transferred me to someone who could. I appreciate the excellent customer service your professionals provided!
2/9/2017
Tonya R. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I really appreciate the courtesy at Rick Hendrick Collision. Your staff went above and beyond to make me feel appreciated. I truly like the fact that you kept in contact with me via email and phone regarding the status of my 2004 C230 Kompressor Mercedes Benz. Thank you and continue to do great work!
2/7/2017
Gloria N. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The repair look good however the car should have been cleaned on the inside from the dust from the paint shop
2/4/2017
Troy H. VERIFIED CUSTOMER
Vehicle Make : Lexus
The staff acted like a team who all did their individual jobs as one
2/4/2017
Dan G. VERIFIED CUSTOMER
Vehicle Make : Lexus
Bruce my service person was very informative, and kept me updated every step of the way.
2/4/2017
Warren H. VERIFIED CUSTOMER
Vehicle Make : BMW
Mark was a pro! Always kept me informed of the situation! Great service!
2/4/2017
Meredith A. VERIFIED CUSTOMER
Vehicle Make : Lexus
Fast efficient service. My car looks great. . .great customer service too
2/3/2017
Cassandra R. VERIFIED CUSTOMER
Vehicle Make : Lexus
I was treated with great customer service and the work on my car was completed in good time and looks perfect!
2/3/2017
Nicole S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Everything looks amazing!
Staff was friendly and very efficient.
Thank you!
1/31/2017
Brad H. VERIFIED CUSTOMER
Vehicle Make : BMW
New bumper looks great. Only took about a week to have replaced. Had a great experience overall!
1/31/2017
Sarah T. VERIFIED CUSTOMER
Vehicle Make : BMW
I had the pleasure of having Bruce as my contact throughout my repairs. He was very attentive and gave me daily updates on my vehicle. He was very easy to get in touch with and was waiting for me when I came to pick up my vehicle. Very exceptional service.