Bruce kept me up to date with all the progress! Very helpful.
1/27/2017
Mark D. VERIFIED CUSTOMER
Vehicle Make : Lexus
It bordered on fraud. But, I think you know that. Overall, customer service at Hendrick has dropped significantly, in my eyes. In the future, I'll look elsewhere, first. Thank you.
1/26/2017
Tao Z. VERIFIED CUSTOMER
Vehicle Make : Mercedes
ANDREW did a good job all the way thru, thank you!
1/26/2017
Juliet S. VERIFIED CUSTOMER
Vehicle Make : Lexus
I worked with Rick Malady and received excellent service. Thank you!
1/25/2017
Lynn F. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Thank you so much for taking care of my car..my mini Cooper "Stella" is right back to where she looked before my accident. You guys are the best!
1/25/2017
Martha C. VERIFIED CUSTOMER
Vehicle Make : BMW
Thought the costs were excessive but a good job was done.
1/24/2017
Mary G. VERIFIED CUSTOMER
Vehicle Make : Acura
the work looks great and Andrew kept me informed on the status. I also had the car sent over to the service center for some items but they did not fix the gas mileage indicator like I requested. They said it was working OK, it is not working.
1/24/2017
Ronza S. VERIFIED CUSTOMER
Vehicle Make : Acura
Bruce was my agent he did a great job, took care of handling the insurance company (the headache). I got my car in a good shape and all is fixed.
Happy customer service 5 stars.
You have the best staff especially mr Bruce very kind and professional.
1/24/2017
Kasey S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent job. Mark was wonderful
1/24/2017
Margaret C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everything went well! Mark is excellent. The only thing that wasn't quite right with our experience was that after our car was in the shop a couple of days, we called the front desk to find out how things were going, and no one answered, so we left a message. And then we called again the next day, and the same thing happened. We finally called our Geico representative, and he was able to get ahold of Mark, who then called us and left us his cell phone number to use from there on out.
1/23/2017
Mike W. VERIFIED CUSTOMER
Vehicle Make : Audi
Bruce was very helpful and kept me informed every step of the way. Great service!
1/23/2017
Laura B. VERIFIED CUSTOMER
Vehicle Make : Lexus
My entire experience was handled very satisfactorily.
1/22/2017
Randolph H. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I had to call for a status check 2 days after it was promised to see when I could pickup my car.
1/21/2017
Liz G. VERIFIED CUSTOMER
Vehicle Make : Lexus
Andrew Kilby provided excellent customer service from our first conversation over the phone thru my picking up my car. He is certainly a valuable asset to your team!
1/21/2017
Lance J. VERIFIED CUSTOMER
Vehicle Make : BMW
Andrew was great. Great customer service and support.
1/21/2017
Angela A. VERIFIED CUSTOMER
Vehicle Make : BMW
Great service. Provided regular updates on the status of my car.
1/20/2017
Susan L. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Bruce was great, service was top notch, thanks.
1/19/2017
Frances W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Andrew was fantastic. Friendly, professional, accommodating, flexible! It was a treat to receive such great service!
1/19/2017
Gretchen L. VERIFIED CUSTOMER
Vehicle Make : BMW
Communicative, willing to hold onto my car longer than it took to do the repairs (while I was traveling), helpful and friendly!
1/19/2017
Susanne C. VERIFIED CUSTOMER
Vehicle Make : Lexus
It took a long time, which was the only negative (especially over the holidays), but I really appreciate the updates and the professional staff!