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Real Reviews from VERIFIED CUSTOMERS
Lynne M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Our service advisor was great in every way. The front desk administrator was a little confused from time to time. But in end all was well
11/24/2016
James H. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Car looks great. I liked the emails letting me know what was going on every step of the way.
11/23/2016
Felix L. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everything was good. I was well taken care of.
11/19/2016
Marcella G. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I appreciated being contacted about the repairs as they were planned and the time needed to complete the work. My car looks like new again..The staff were great..Thank you again MBGuiney
11/19/2016
Ray S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
There were difficulties in dealing with my insurance company and Hendrick kept me updated throughout.
11/16/2016
Paul A. VERIFIED CUSTOMER
Vehicle Make : BMW
I really liked that the service rep would contact me through text, email, etc. About the status/progress of the work on my car. It didn't just go into a black hole, with you not knowing what was happening.
11/11/2016
Laura D. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everyone was Very helpful, courteous and quick. I mean every one. The car looks terrific fic. The constant communication as very helpful. Than you.
11/11/2016
Danny G. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Passenger side front door appears to be out of alignment,
6/18/2015
Mia- ****. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Very thorough and accommodating.
5/6/2015
Roger C. VERIFIED CUSTOMER
Vehicle Make : Honda
I was extremely impressed with both the professionalism and the friendly staff. Your attention to detail refreshing. Thanks for a job well done.
5/4/2015
Jennifer F. VERIFIED CUSTOMER
Vehicle Make : BMW
They did an awesome job!! Than yoU!!
4/30/2015
Eugene E. VERIFIED CUSTOMER
Vehicle Make : Mercedes
There was a lot of residual body compound on my car when I picked it up. Joe the body shop manager stayed late to allow me to pick up my car 15 minutes after the shop closed. He was even nice enough to get all of the body compound off of my car.
4/14/2015
Tommy R. VERIFIED CUSTOMER
Vehicle Make : Lexus
We were not timely notified the car was ready to be picked up, yet we were taken To task by Enterprise and Nationwide. Enterprise has not yet returned our deposit because of lack of communication on your part. The trunk of our car was dirty and full of tiny blue Particles. If they were supposed to detail the car, it was Not up to our expectations. We would not have wanted To pay for that sloppy job.
3/18/2015
Regina B. VERIFIED CUSTOMER
Vehicle Make : BMW
I had the worse experience ever dealing with Karen Jankowski or should I say not dealing with Karen. I started dealing with Jim who was very courteous and responsive. Once it became an insurance claim, it changed to Karen. Karen did a horrible job representing Hendricks and Nationwide. I was not kept informed unless I called to the point I had to have my nationwide agent call Karen to provide an update. I left the collision place and went down the street to the dealership because my tire pressure was low. I received excellent service on a Saturday without an appointment. Karen needs some training from the reps at the dealership. Please take her off the Nationwide account. Should I need more work I will not come back if I have to deal with Karen nor will I recommend sending any other Nationwide customers there.
3/1/2015
**** C. VERIFIED CUSTOMER
Vehicle Make : Infiniti
The service was excellent My assigned representative was excellent Customer service was excellent My only small minute complaint was that the car was delivered with a mound of snow. It was apparent That they snow had fallen and no one attempted To present the car in a more pleasing condition. Like I said, complaint was minor, service was EXCELLENT, not to Forget body work... TOP NOTCH
2/28/2015
Vanessa D. VERIFIED CUSTOMER
Vehicle Make : BMW
The car looks awesome!!! I would never know it happened. Fantastic job and the car was so clean!!!
2/22/2015
**** S. VERIFIED CUSTOMER
Vehicle Make : Toyota
The Hendricks people have been absolutely great. Joe, my rep was great as well. I would recommend these folks to anyone.
1/31/2015
Roni C. VERIFIED CUSTOMER
Vehicle Make : BMW
Joe was wonderful and facilitated a smooth and easy process...in and out ...Enterprise was wonderful and accommodating ....joe helped coordinate my reservation with USAA and secure a comparable vehicle. The daily updates were very nice as well. The front desk was VERY friendly and helpful. excellent experience-thanks!
1/31/2015
Rodney S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Absolutely tremendous service!
1/31/2015
John T. VERIFIED CUSTOMER
Vehicle Make : Ford
The service was outstanding, Alexis, Joe Faircloth, made an unpleasant event a pleasant experience. They kept me informed at all times, and realizing my need for the vehicle, got it finished a day before project. Rest assured I shall recommend Hendrix to all who need excellent service with a group of great people.
1/31/2015