Service King Corporate

Special thanks to John for his professionalism and attention to detail. I am extremely demanding when it comes to my cars and John and Marcos once again did not disappoint! Keep up the great work!

Car looks great! Thank you.

John went above and beyond to ensure that our experience with Marcos was tops in customer service and attention to detail!

Juan was very communicative. Professional, thorough service as work.

The experience in Marco's was awesome!!! Especially Kurt! He clearly told me how the repair is going to process, and recommended which part needed to be replaced and which part needed to be repaired!

good

Great people! Great Work!

Jose was so knowledgeable and professional. He answered all my questions and provided information that proved helpful in explaining the repairs to my husband. He made my experience a positive one. Everything you do at Marcos, from cleaning the car, engine, topping off fluids, checking air pressure in the tires, was beyond my expectations. You are the perfect repair shop! Julie is really cool too!

The service was excellent! Brian was really friendly and helpful. I was very happy with my experience.

Mark and April were great. My car looks great. Everything was so easy! Thanks

Professional, friendly and clean place. It was great to pick up my car with all work done and have it clean inside too.

Great job! Timely , and the vacuuming and washing of the truck was wonderful! Thank you!

Very impressed with all aspects of your service. Carlos was super! Thanks for doing an excellent job with my car.

Thank you very much for the service. I'm completely satisfied. Job well done.

Roger was so great through the entire process!! I was more than impressed with how fast my car was repaired and how helpful Roger was!!

The best!

wonderful doing business with everyone at Valley Motor Center

Brian and your team were very friendly and helpful. I do think you should ask clients first how they want to be notified. I received too many texts and I do not read texts. Otherwise you do very a professional job.

Always a good job

In May 2014, I caused a car accident by switching lanes into a Toyota Yaris with my Mercedes-Benz C300. Yes very dumb mistake. Anyways, I brought my car into the Marco Collision Center located in Pasadena. I was confident that my car would be serviced well and the staff was very welcoming/nice. I was promptly updated via e-mail and phone by Marco about the status of my car. The ETA was extended by 2 days, but I was given a few days notice which was more than sufficient. Upon receiving my car back, Jeff went over everything about the car to affirm that everything was fixed and working properly. They even performed auto detailing on the car and gave me extra paint in case I need it. After leaving Marco's, a Check Engine light turned on. I took it back to the center and they promptly checked to make sure it was fixed. It was a minor exhaust issue which was resolved and the manager of Marco's apologized formally and took the car on a test drive. All seemed well. It was also a Saturday, and they stayed longer too which was very nice. Unfortunately, an hour later the light came back on. I drove the car about 40-50 miles to see if it would turn off, but it didnt. I called Marco's that following Monday and spoke to Jeff. He said that I could bring the car back in, and Marco's would provide a rental for free. That Thursday I dropped off the car and they gave me a rental. I was told by Roger that I would receive a call that same day with an update. Up to this point I was satisfied with Marco's service until I never received a call back that day. I was very upset at this point. The following morning I showed up at the collision center to find that my car was fixed. They took the car to the Mercedes-Benz dealership to resolve the issue once and for all. Jeff was very apologetic about the lack of notification for completion. He offered me one free auto-detailing package for free. I am appreciative of this generosity. Most of all I am thankful that my car is finally back in my hands. I am still confident about Marco's services. I will continue to take my car to Marco's for any repairs, services, etc. Thank you!