Jennifer F.
Vehicle Make : Honda
Henry and your team were amazing. Henry and your team kept me abreast of the status of my car and the repair.
Andrea C.
Vehicle Make : Toyota
They went above and beyond the repair by washing my car and cleaning the inside as well. Henry did a great job of keeping me updated about the progress of the work.
John L.
Vehicle Make : Acura
First of all, the repair quality is amazing. Completely satisfied on that. Next, the whole process from the beginning to the end was excuted flawslessly. Harry the adjuster is really a great person to work with. He did more than what we could have asked. Excellent team, excellent experience!
Melissa M.
Vehicle Make : Acura
The communication and updates on my car's progress were outstanding. All of the staff I interacted with were friendly, courteous, and helpful. Thank you!
David F.
Vehicle Make : Toyota
5 star treatment, from beginning until the end, including the front desk staff.
Very pleased. Would refer.
Jorge O.
Vehicle Make : Ford
Henry was great, and really helpful
Elizabeth B.
Vehicle Make : Hyundai
I was frustrated by the lack of communication when there were delays. I was tentatively promised my car on 2/13, and received an email that morning saying that the work was "nearing completion". When I didn't hear anything by the end of the day, I called and was told that they didn't know when the car would be ready because you were waiting on parts. I should have been told as soon as you knew there was going to be a delay, and I never should have gotten an email with incorrect information. During that week, I called several times looking for information ("If you don't get a call saying it's ready, you'll know that it's been delayed."), but it wasn't until Thursday that a manager called me and committed to letting me know what the status was rather than making me guess. Once I knew that I could count on proactive notifications and accurate information, I was much happier. I understand that delays can happen, but there is no reason not to let your customers know.
Narcy B.
Vehicle Make : Honda
Everyone was very nice at this place.. The supervisor his name is HENRY from the collision center was extremely helpfull.. I was very happy after I saw the great job they did on my car..I definitely can reconmend this place to my friends and Family members.. Thank you!! So much Narcy B
Robert M.
Vehicle Make : Jeep
very strong customer support from end-to-end service. Timely and meaningful updates.
Very satisfied with the quality of the work
Kenneth D.
Vehicle Make : Mazda
All communications handled well, all repairs appear excellent and all personal were professional and friendly .
Raymond S.
Vehicle Make : Ford
excellent repair and painting is great.
thanks Ray
Nilo A.
Vehicle Make : Lexus
I was impressed with the quality of repair and the professionalism of all the employees throughout the process including the estimate, repair, and rental car staff. Thank you for making this painless.
Julia I.
Vehicle Make : Infiniti
The paint used for the repairs does not match the original paint. I wish I would've know that the manufacturer's paint wouldn't be used so that I could've take my vehicle to the dealership instead.
Haley F.
Vehicle Make : Audi
Thank you for your prompt service and exceptional work.
Toi-marie S.
Vehicle Make : Ford
Great job! Can't tell the car was in an accident.
Kimberly G.
Vehicle Make : Honda
This is the second time I have used ICC. The first was not a good experience. I thought I would give them another try when I needed a repair again. This time the service was excellent and the car was ready earlier than promised. Great experience and I can now recommend ICC.
Baja P.
Vehicle Make : Ford
Henry was extremely nice and accommodating to my travel issues that conflicted with receiving my vehicle. Great service, my car looked like new!
Andrew Z.
Vehicle Make : Nissan
I've use the service here once before in the past and was let down by the QA (headlight assembly was replaced but nobody aligned the bulb, wax from the blend was left visible on pickup etc). This second experience redeemed their previous incident and I felt more peace of mind this time around, the blend was done well and everyone kept me up to date an informed the entire time.
Jonathan T.
Vehicle Make : Honda
The individuals with which I interacted were pleasant and knowledgeable. The quality of the repair was great. However, the side mirror was not calibrated. Additionally, the car wash that was given left swirl marks all over my vehicle. Additionally, windows and interior surfaces were left streaky.
Walter B.
Vehicle Make : Lexus
Everything was handled professionally from start to finish. All staff were courteous and helpful. Car looks fine.
thank you.
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