International Collision Center

See email sent from sent today 12/14

Job well done and on time

Henry was a great help and has excellent customer service!

My front end alignment needs to be redone again, otherwise all is fine.

When I got my car home I could see more clearly. The scratches on the hood of my car are still there. I will have to return my car to your shop. I called before 6p tonight but supervisor never returned my call. I will call again Saturday morning. Steve Seltzer

Great service from everyone, Geico, Enterprise car rental and Intl. Collision Center staff. Great work. Great quality. And thanks for cleaning the car inside out after finishing.

Great job Good customer service. Kept me informed at all times via email

Excellent service

I realize it wasn't Intl Collision's fault, but it took a very long time in my opinion to receive the part (headlight) needed. I received general emails telling me that the repair was going to take longer than initially expected, but with no explanation as to why. I had to call myself to get updates.

thank you. nice work!

Keep up the good work!

%100 satisfied, I feel like my car never had a accident, Thank you so much!!!

Courteous people and service was quick. They paid attention to all my concerns, will definitely recommend.

Comments: ****. Suggest covering driver floormats with paper, as many other repair shops do, to avoid tracking in paint dust. The rest of the upholstery does look well vacuumed. 2. The email updates are inaccurate. This could be a good tool for keeping customers informed if the information were accurate. 3. Please don't force a customer to be a "squeaky wheel" to get the repair done properly and at the time promised. 4. The repair quality was shoddy the first time, which gave a poor impression of the shop and further delayed the return of my car because part of the repair had to be redone.

ONE COMMENT: Thank you very much for a great job

(Correction/re-submitted)... Although I'm happy to have my car back, and it's very clean all around..I am not 'completely' satisfied so I had to choose no. I'm bothered by two things that I noticed after picking up my car. 1st thing is, I was informed by phone before repairs began, about everything that would be done (which I appreciated) and I remember hearing that the hood needed to be replaced. I can see now that there are subtle ripples where there used to be a dent, and it appears that there is NO new hood. (A new one is listed on the parts list in an emailed estimate and on a hard copy also of work completed, given during pick up). Secondly, I'm very particular about where I park my car at all times. It's 7 years old with 'high mileage' and I've managed to keep it dent and ding free. There is a new ding/scratch/blemish (minor but noticeable) on the lower right rear passenger door that I'm mostly certain was not there when I brought my car to International. I've been home sick for 3 days and only drove straight back home after picking up the car, it didn't park anywhere between here and there, so my best guess is it must have happened after completing work, by another completed car that was parked very closely next to mine waiting for pick up. (I realize the lot is very small and I'm not accusing anyone). But anyway, these are my 2 disappointments with my experience.. feel free to give me your thoughts in reply, thank you. -Steve ****-****-xxxx

Everything is fixed! Thank you!

work not completed

- there is now white paint on the leather tan seats in the back of the car. -When I went to pick up the car someone had left door open or a light on and the battery was dead. You all emailed to tell me the car was as good as knew and when I went to drive off it would not start. - when I picked up the car it was covered in orange bird feces - Rather than replace the back bumper it was painted and the area where my car was hit underneath was not cleaned, still very dirty from the accident - When I went to drop off the vehicle the conversations taking place at the front desk were not professional - I will not be returning for servicing with this company

my experience with your personnel was great. I have not yet had a chance to evaluate the repairs. So far it looks good