Sary M.
Vehicle Make : Toyota
Repairwork looks fine. Staff was courteous. There was one day delay, because of illness from a ****, which caused me **** extra day of a loaner car.
Julie L.
Vehicle Make : Toyota
Very satisfied. Excellent service and workmanship. Would definitely recommend you to everyone.
Karin C.
Vehicle Make : Toyota
Excellent service! Would recommend to others.
Raoul S.
Vehicle Make : Honda
Thank you
Kristen L.
Vehicle Make : Dodge
Great service! Lauren and Bridgett are awesome!
Quynh M.
Vehicle Make : Ford
Katie prioritized the repair such that I can pick up the car early on Friday for my long commute home. The repair job and paint matching were excellent.
Danielle M.
Vehicle Make : Infiniti
Great service from the minute I arrived. Will definitely be back and refer others
James W.
Vehicle Make : Honda
There was a chip in the rear door that was mentioned when I brought the car and was not fixed. Can I set up a date to bring the car in to take care of the chip. The car looks great. Thanks for the excellent work. Jim Wyatt
Marc M.
Vehicle Make : GMC
Very friendly and Lauren was awesome she went above and beyond to make sure we were happy with the outcome. We just moved here from Pennsylvania and couldn't of found a better repair shop.
Bob O.
Vehicle Make : GMC
Work was done well. Service by the front office was outstanding. Katie, Lauren and Christian did a great job communicating status of work, coordinating rental car etc. Will not hesitate to use and refer Chilton's SM Location to anyone and everyone.
Riley R.
Vehicle Make : Acura
Absolutely phenomenal customer service from the very beginning. The facility was great, customer service was awesome, and the repair was as well. Because of the great service and expertise I felt like I was in good hands. The warranties are incredible.
The guys went above and beyond when my repair was over. My car was fixed and I inquired how to remove a sticker and within 4 min the dealer sticker was removed. Kelsey is running a great show and it does not go unnoticed!
No one has time to deal with car issues but you guys made it a really great experience. The Uber was icing on the cake!
Radlee C.
Vehicle Make : Subaru
Chilton San Mateo was easy, fast, and professional. Their relationship with enterprise and renting a car while mine was under repair for a couple of days made the experience even better.
Robert W.
Vehicle Make : Mercedes
work was done well and on time.
Jennifer M.
Vehicle Make : Lexus
Both Katie and Lauren were great! My car needs a little touch up, and Katie was quick to set up an appointment and it was no problem. I chose Chilton because of the customer service, and it was excellent!
thank you,
Jennifer
Melvin T.
Vehicle Make : Toyota
Your work is excellent, but your inability to keep to the times we agreed you would start the work and then the repeated delays in the times you assured me for completion were inconvenient and interfered with personal plans and commitments I had.
Kay H.
Vehicle Make : Ford
Everyone is so very nice and helpful! Thank you for the great job
Kay
Silvia G.
Vehicle Make : Volkswagen
I love the work they did on my car. It looked like brand new.Customer service was very good.
The email alerts were nice, but not accurate.
Tammi P.
Vehicle Make : Ford
The office staff was very friendly and helpful. I really liked receiving the email status updates.
**** L.
Vehicle Make : Dodge
Very happy with Chiltons service, very polite and patient with customers.....I would definitely recommend their services
Jane D.
Vehicle Make : Land Rover
I think there were a lot of extenuating circumstances why I'm not satisfied. First, i was promised the car on January 5th, then 3 more times before I finally tried to pick it up today. When I got in the car, the engine light was on and the car made a strange ticking noise. I couldn't drive it away. Although your crew got me to Enterprise quickly as I had kids to pick up at school, I didn't understand why you said the car was ready for pick up when the engine light was on. I was told your mechanic tested the car and it was low on oil. I don't understand why you didn't fix this. Or at the very least, call me and ask me if my car had an engine light on before the accident. It didn't.
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