Kathy& .
Vehicle Make : Honda
9/10
Linda L.
Vehicle Make : Honda
Took over 5 weeks for body work only - no structural damage; had to fight to get them to check out the front where I was pushed into another car; and Andrew (mgr) was rude with comments like "we have other cars you know" and "we can't schedule the cars that are towed in". (So I was to schedule when someone was to rear-end my car?) How about some customer service to make the customer feel like they are important to their business instead of his 'you are in my way' attitude? I bought the car from this dealership, but will never again use their repair shop.
William B.
Vehicle Make : Cadillac
Courteous service. Accurate estimates. Completed early
Jie Z.
Vehicle Make : Honda
It is a very professional service. Great job?Thank you very much?
Amy L.
Vehicle Make : Honda
Nice job on the repair. Unfortunately my experience was marred by the fact my car was backed into a cement pole. Thankfully the manager readily rectified the situation.
Tyler C.
Vehicle Make : GMC
My expectations were fully met, I have been to other auto body shops and so far you guys are the absolute best. I can't thank you enough for the fantastic results. Looks like it never even happened
Samantha &.
Vehicle Make : Kia
Half of the car repairs were not completed despite countless written and verbal reminders. I have been inconvenienced for an additional week because of this lack of communication and breakdown in your system. These shortcomings have been passed on to the customerecord without any regard. This is typical of the service industry as a whole in the greater Manassas area. Nothing can replace a customers time and loyalty. This is outright scabby customer service and should be addressed at your highest management level.
Madeline D.
Vehicle Make : Nissan
I appreciated the updates text messages throughout the process.
Kimberly C.
Vehicle Make : Ford
Larry did an awesome job.
Sara W.
Vehicle Make : Honda
I wasn't expecting you to vacuum out my car. It was a.terrible mess.Thank you!
Linda R.
Vehicle Make : Honda
Quality professional service. Kept me informed.
Luis D.
Vehicle Make : Buick
We chose Joyce because of the great customer service reviews I read online. They were right. The customer service from the entire team was top notch and I will recommend Joyce koons auto body shop to anyone who will listen.
Robert H.
Vehicle Make : Chevrolet
All around great experience with Joyce Koons Auto Body. The staff was friendly and very responsive to my calls. They sent periodic texts and calls to let me know the progress of the repairs. Larry and Andrew (both fellow 'Vette owners) were sympathetic to my car's damage. That said, the technitions and outside vendor (for clear bra replacement) did a fantastic job as I'm sure they do for everyone. The shut lines and gaps are spot-on, clear bra looks outstanding, and the paint match looks like it came off the Bowling Green assembly line. I would definitely recommend them to family and friends.
Elizabeth D.
Vehicle Make : Honda
It seems like any time I need to get anything serviced (car or otherwise) there are always some customer service or quality issues that come up...I had absolutely no issues with Joyce Koons auto body and everyone from Larry to the folks at the front desk made the whole process VERY easy for me. I am completely satisfied with everything about this shop and without question will be taking my vehicle here in the future (as well as recommending it to other Honda owners). Thanks to you guys for making a stressful experience as easy as possible.
Hugh C.
Vehicle Make : Toyota
I was glad that my car was repaired a day earlier than expected. Excellent repair and friendly, courteous service.
Thank you,
Joanne Crow
Jennifer M.
Vehicle Make : Volkswagen
The service was extremely professional and I felt informed throughout the entire process.
Eyob G.
Vehicle Make : Honda
The time the body shop took to repair my car was very very long!!! I even called if they could finish it a day or two earlier because I needed the car for personal reason but that did not happen! The quality of work looks fine but the time it them to finish it is surprisingly very long!
Glenn S.
Vehicle Make : Ford
Every thing was great. Everyone from the front desk to the inspector and the folks who worked on my SUV. The work is fantastic, can't even tell I was in an accident. Great work, and will recommend your shop to all.
James H.
Vehicle Make : GMC
Excellent work and staff!
Marta B.
Vehicle Make : Buick
Everyone was so nice! What started out a headache of a situation (hitting a deer) turned into a no stress quick fix situation. Thank you dearly!
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