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Body Shop Review Summary

5 star 512 reviews 74%
4 star 86 reviews 12%
3 star 18 reviews 3%
2 star 20 reviews 3%
1 star 54 reviews 8%
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(All Vehicle Makes)
Lyndsi C.
Vehicle Make : Chevrolet
5 out of 5
12/2/2016
The repairs look great! Tab and Jason were very helpful and Kayla was such a pleasure to work with! She kept me updated throughout the entire repair process and was friendly and helpful! I would definitely recommend Classic to my friends!
Melvin P.
Vehicle Make : Nissan
4 out of 5
12/1/2016
No issues. Well informed in every step.
Paige P.
Vehicle Make : BMW
5 out of 5
12/1/2016
great service, prompt, fabulous communication
Beth F.
Vehicle Make : Honda
2 out of 5
11/30/2016
I was frustrated with the amount of time it took to fix my car. The pick up date was moved at least 4 times! In addition the blonde woman at the front desk had an attitude and was condescending. Also my car was not completely fixed. There was a missing clip and more damage that wasn't addressed. Lee Smolen was lovely to work with. I give him 5 stars!!
Robert J.
Vehicle Make : Ford
1 out of 5
11/29/2016
The price of the repairs changed twice. First, the damage was greater than was initially visible. This was understandable. The second time the price increased due to the price of the parts increasing from when the repairs were initiated. This is unacceptable. My car is a company car. I quoted them a price where they advised to proceed with repairs at that price and then the post repair bill was higher. Outside of this experience, I took my car in on Monday with the goal of having completed by Wed. Late Wed was informed it would be Friday. No call on Friday as my service rep was off that day. I received a call early Monday morning. The staff was very friendly. The process was just disappointing.
Corre C.
Vehicle Make : Nissan
5 out of 5
11/24/2016
Thanks Tab! Happy thanksgiving.
Stephen H.
Vehicle Make : BMW
4 out of 5
11/22/2016
jermaine is geat......
A Kosher.
Vehicle Make : BMW
4 out of 5
11/22/2016
Great Job Lee
Laura W.
Vehicle Make : Infiniti
5 out of 5
11/19/2016
Lee is fantastic! This was one of the best car care experiences I've ever had...and keep in mind, I came there because my car was wrecked, so that's saying a lot. Don't change a thing.
Daniel S.
Vehicle Make : Lexus
5 out of 5
11/19/2016
Great teamwork between Classic Collision, GEICO and Enterprise. Thank you!
Barbara F.
Vehicle Make : Ford
5 out of 5
11/17/2016
Lee helped us and was wonderful!!
**** H.
Vehicle Make : Toyota
4 out of 5
11/15/2016
WELL DONE - GOOD COMMUNICATION - TIMELY
Roger B.
Vehicle Make : Ford
5 out of 5
11/9/2016
Job well done!
Jason S.
Vehicle Make : Dodge
5 out of 5
11/9/2016
Service was excellent and repairs are like new!!!!
Jean F.
Vehicle Make : Lexus
5 out of 5
11/8/2016
The representatives were very professional. We were treated with promptness and politeness. Happy with the work done.
John N.
Vehicle Make : BMW
5 out of 5
11/3/2016
Lee was wonderful to work with and your customer service is excellent. Thanks
Sheree M.
Vehicle Make : Ford
1 out of 5
11/1/2016
Car is incomplete and damaged
Robert R.
Vehicle Make : Lexus
5 out of 5
10/31/2016
Very good communication along the way
Benjamin M.
Vehicle Make : Infiniti
5 out of 5
10/31/2016
Fantastic work and excellent customer service!
Mirko S.
Vehicle Make : Jaguar
2 out of 5
10/27/2016
the car looks great and therefore I'm completely satisfied with the repair. though we agreed to take car of some other scratches and this didn't happen even as the repair took longer than expected. Not a big deal and I'm willing to bring the car back in to get it fixed. I thought it could just get done.

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