Great customer service and on-going communication!
6/16/2016
Cynthia J. VERIFIED CUSTOMER
Vehicle Make : BMW
Desiree did a great job explaining the repair estimates and the communication alerts via text were awesome. Overall service team was great!
6/11/2016
Traci M. VERIFIED CUSTOMER
Vehicle Make : Ford
I'm having problems filling out this form.
6/10/2016
Samantha H. VERIFIED CUSTOMER
Vehicle Make : GMC
The texting process is very cool and you should absolutely do it, however it was executed badly in my case. I didn't receive any communication for weeks and then out of the blue I got pounded with a bunch of texts from different numbers that were criptic at best and somewhat contradictory to each other. Then only after I texted back asking "what does this mean" I am told that my car is ready.
6/10/2016
Tyita W. VERIFIED CUSTOMER
Vehicle Make : Nissan
The text updates were much appreciated. The ease of dropoff and pick up made for a pleasant experience. Will recommend to friends in need of service.
6/9/2016
Elizabeth T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
As a coroeration I rate USAA a 12
You guys I rate 10 because I only have a brief relationship.
6/9/2016
Kathy P. VERIFIED CUSTOMER
Vehicle Make : Honda
We were told we can not wash the car but you left it dirty on the front.
6/8/2016
Jacob S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I would've appreciated the text updates more if, when it said it would be done May 31, I would get a notice by that day if it was not going to be done. I had to call a few days later.
6/4/2016
Ira M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Chris **** was excellent from start to finish. Keep him happy.
I was kept informed throughout the repair process. Everything was handle very professional.
5/26/2016
Carmen O. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
WONDERFUL
5/24/2016
Timothy M. VERIFIED CUSTOMER
Vehicle Make : Ford
The fact that USAA recommended you meant everything to me!
5/24/2016
Rosa M. VERIFIED CUSTOMER
Vehicle Make : GMC
Everything was great. Desiree was great with updating me with the status on my vehicle.. I couldn't be more happy with everything. Thanks again for all the work. Also, I wasn't expecting a wash to be done and it was done.
5/21/2016
Maria M. VERIFIED CUSTOMER
Vehicle Make : Ford
I was very pleased with the work and the constant text message updates keep up the good work and we will continue to go there for all our repairs .